Privacy Policy

Effective Date: 20/07/2025

At Sneaker Haven X, accessible from www.sneakerhavenx.co.za, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website.

1. Information We Collect

When you visit or interact with our website, we may collect the following personal information:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely via third-party gateways)
  • IP address and browser/device information
  • Order history

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Communicate with you (e.g., order updates, promotions)
  • Provide customer support
  • Improve website functionality and user experience
  • Comply with legal obligations

3. Payment Information

We do not store or have access to your full credit card details. All payments are processed securely via trusted third-party providers such as:

  • PayFast
    These providers comply with PCI-DSS standards to ensure your payment information is protected.

4. Cookies and Tracking

Our website uses cookies to:

  • Keep your cart items saved
  • Remember your preferences
  • Analyze website traffic through services like Google Analytics

You can disable cookies in your browser settings, but some features of our site may not function properly.

5. Sharing of Information

We do not sell or rent your personal information. We may share your data only with:

  • Shipping and delivery partners (e.g., The Courier Guy, Aramex)
  • Payment processors (as listed above)
  • Analytics and marketing tools (e.g., Facebook Pixel, Google Analytics)

All third-party partners are required to handle your data securely.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing communications
  • Request a copy of your stored data

7. Data Protection

We implement security measures to protect your data, including SSL encryption, secure WordPress hosting via domains.co.za, and regular site updates.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us:

📧 Email: sneakerhavenx@gmail.com